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"Your Resource for Power Telemarketing
Telephone Sales and Call Center Information"
Telemarketing Call Center Info is a site dedicated to helping
your business harness the tremendous power of telecommunications to automate
the sales and profits of your business. Telemarketing when organized with
the tools and staff to run a call center can be one of your most effective
marketing tools. While the telemarketing and call center industries are
being challenged today by don't call lists and constant technology innovation
we are here to help your business run profitably and efficiently. With
a background in telemarketing sales with advertising sales call centers
this topic is one that is important to us.
Our goals will be to help your business grow with effective
telesales techniques and use responsive customer service methodology to
keep your customers happy and coming back for more of your products and
services.
Good Preparation for a Sales Call
90% of an effective sales call is preparation in my view. The most effective sales calls that I have made and I have heard are delivered with great preparation. These are some of the things that you should do to prepare for an effective sales call...
Beyond Your Fears --
7 Steps to Successful Telemarketing
Telemarketing and its more profitable cousin telesales are not for the faint of heart. You have to be able to face your fear of rejection to be an effective telemarketer.
Most people feel telemarketers are losers who aren't very ambitious and because they are slackers, they end up in boiler room telemarketer jobs with little job security or benefits.
This image is quite counter to the abilities of the true telesales professionals who I have found to be people with a lot of practical business and professional experience which propels them to success in their sales careers. Many people who like selling over the phone love this profession...
Amp'd Mobile Dies and Wireless Broadband is again Delayed
I would be lying if I said I was suprised Amp'd Mobile filed chapter 11 and just died. Their service was aweful with the average wait for customer service about 20 minutes in my experience.
They padded my bill with extra fees and charges and would not take off the fees. The company constantly bugged me for payments even though I had made them days earlier. It was a horrible experience...
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Today's Telemarketing and
Call Center Information Articles
Supreme Court Do Not Call List Ruling A Blessing in Disguise
Compliance technology for the ‘do not call’
registry can
lead to better customer service
Los Angeles, CA (PRWEB) October 7, -- The U.S. Supreme
Court Monday ruling by the United States Court of Appeals for the 10th
Circuit upholding the constitutionality of the Federal Trade Commission's
national Do Not Call Registry, has even non-telemarketing businesses worried
about how to avoid potential problems and prosecution.
According to Eric Brackett, CEO for BTI Communications
Group, Limited, most businesses don’t realize that many states have
had consumer protection legislation in place for some time, but until
this federal ‘do not call’ legislation, most businesses weren’t
severely affected.
“Now, all businesses are affected,” says Brackett.
Without proper documentation on follow up requests, which most businesses
find difficult to maintain, that business could be held in violation of
the upheld ‘do not call’ legislation.
“With the right compliance technology, such as a compliancy-enabled
outbound progressive dialer in place, businesses can actually improve
customer relations by targeting clients that are interested in their services
or products,” says Brackett.
“Most organizations do not have a documentation process
in place that will protect them -- and they need that,” says Brackett.
“There are compliance technology options that can provide management
with improved productivity, control over the quality of follow-up, automated
call documentation through Customer Relationship Management software,
and immediate legal proof and practical compliance with the call list
legislation.” Read More
Telemarketers, List Brokers, and Sales Teams Adapt to
Do Not Call List, Offshore Call Centres, Outsourcing, and Voice-Over-IP
era.
Changes in the business environment and rapid technological
developments have inspired innovation and adaptation in the telemarketing,
list brokering, and sales industry. But the new landscape has proven to
be treacherous enough to put many small telemarketing and data brokers
out of business altogether, and has reinforced the existing market-driven
trend towards greater reliance on ‘offshore’ call centers.
(PRWEB) July 20, 2004 -- To trick a phrase, it turns out
that reports of the death of telemarketing at the hands of federal and
state “Do Not Call” (DNC) lists have been greatly exaggerated.
As in other highly competitive industries, changes in the business environment
and rapid technological developments have inspired innovation and adaptation.
SalesLeads.tv, a Florida based lead list broker, is one niche player in
this industry that has responded quickly to the new legal and market challenges
facing its clients and partners. The “Do Not Call list” and
“surveyed lead” solutions it is now offering its customers demonstrate
the kind of agility that has enabled some companies to ride out the turbulence
shaking up the industry. Read
More
Selling Your Way to Success
by Geoff Payne
Sales. I wonder when we decided to become a sales person.
I know when I was at school all I ever wanted to do was join the Navy
and see the world. My best mate wanted to be a truck driver or Fireman,
Policeman, Soldier, Banker, Doctor, Pop star, Football player and so the
list went on.
I have yet to meet anyone who knew when they were young
that they were going to be a salesman or woman. So where do we learn our
trade? Most of it will be through mentoring, reading and actually learning
‘on the job.’ Here are a few tips to help you continue to grow
your wealth and personal happiness through your sales efforts.
1.When cold calling sell yourself and the appointment.
Do not even try to sell your product or service. Your purpose for the
call is to find out if there is a need for you product or service. If
it seems likely there is then make an appointment to introduce your product
or service to your prospect.
2.You have two ears and one mouth. Selling is about solving
problems. Solving problem is easy if you listen. Rule of thumb: listen
at least twice as long as you talk. Read
More
Is Cold Calling Dead?
by Frank J. Rumbauskas, Jr.
Is cold calling dead? And if laws are being passed to put
it to rest once and for all, how do we generate business from now on?
Opinions on the subject vary greatly depending on the background
of the individual. For example, most of the old-timers are vigilant in
preaching their belief that the only possible way to succeed in the world
of selling is to make no less than fifty calls each and every day. On
the other hand, younger salespeople tend to become frustrated with this
rather quickly and begin looking for more innovative ways to generate
business.
I was just reminded of how ingrained this cold calling
belief is. I spoke with a friend who left a sales position with a major
merchant processing bank only a few weeks after starting. The reason?
He was required to make a minimum of 400 cold calls each and every week
and to document his activity with business cards. He is highly experienced
and knows how to generate business without knocking on 400 doors per week
and decided to discuss the strategies that have worked for him in the
past with his managers. Their response? This is how we've done it for
forty years and we're not about to change. Click
Here for More
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Indiana VoIP Seminars Will
Explain Voice over IP
Two Indiana VoIP briefings intended to answer common questions
about http://www.compstar.com/voip/ [Voice over IP] have been scheduled
by CompStar Technologies, Inc. and Covad. The no-cost briefings will be
held in Indianapolis and Mishawaka (South Bend), IN, and will help business
owners and key managers understand what VoIP is and how it can both cut
communications costs while improving customer service and flexibility.
Indianapolis, IN (PRWEB) March 9, 2005 -- Two Voice over
IP (VoIP) seminars have been scheduled in Indiana by CompStar Technologies,
Inc., to answer the most common Voice over IP questions. The briefings
will be held in Indianapolis and Mishawaka (South Bend), IN, and will
help business owners and key managers understand what VoIP is and how
it can both cut communications costs while improving customer service
and flexibility. Read More
CommPartners Chooses
INFONXX Directory Assistance
CommPartners, a national IP network operator and Voice
over Internet Protocol (VoIP) wholesale telecommunications services provider,
has chosen INFONXX to provide directory assistance services. INFONXX is
the world's largest independent provider of directory assistance and enhanced
information services.
Bethlehem, PA (PRWEB) March 9, 2005 -- CommPartners, a
national IP network operator and Voice over Internet Protocol (VoIP) wholesale
telecommunications services provider, has chosen INFONXX to provide directory
assistance services. INFONXX is the world's largest independent provider
of directory assistance and enhanced information services. Read
More
Engineers Edge Partners with PDMOffice to Offer Web Conferencing and
Design Collaboration Solutions
Cost-effective solution aimed at those who use email or
FedEx to share CAD and design data.
Monroe, GA (PRWEB) March 9, 2005 -- Engineers Edge, a vertical
portal site for engineers providing a broad range of resource and reference
data, today announced its plan to offer Engineering Design collaboration
solutions in partnership with PDMOffice.
"Despite advances in technology, today’s email and
overnight-shipping are widely used to exchange CAD data. Now, with PDMOffice
solutions, CAD tool users have a more cost-effective, efficient, point-and-click
method to expedite product development through manufacturing,stated Kelly
Bramble, founder and president of Engineers Edge. "This partnership strengthens
Engineers Edge position as a leading engineering solutions portal by bringing
state-of-the art web conferencing, design engineering collaboration, and
management tool-sets to the design process". Read
More
Sales Therapy 101: Breaking Your Fear of
Cold Calling
by Ari Galper
Almost every day, visitors to my Unlock The Game™
website click on my live instant-messenger chat button, which invites
them to "Ask Ari a selling question."
And do you know what their most common question is?
Yes, you guessed it: "Is there any way I can break
through or overcome my fear of cold calling?"
Most of us have at least some resistance to cold calling,
and some people I talk with have such a paralyzing visceral and emotional
fear of cold calling that they can't even consider doing it.
In some ways, the fear of cold calling is practically an
epidemic -- but not the kind of epidemic that gets publicized on TV or
in newspapers.
It's a silent and personal one, a psychological struggle
that happens in our own hearts and minds.
The fear of cold calling is a painful, daily struggle for
many entrepreneurs and salespeople who have been trained in traditional
selling techniques.
Traditional sales trainers answer questions about cold
calling this way:
12 Handy Tips for
Generating Leads through Cold-Calling
by Glenn Murray
Cold calling can be a great way to generate quality leads.
You get to speak to the gatekeepers and stakeholders, and you get a great
insight into their requirements and influences.
But cold calling is an art-form. It can be daunting, it’s
always a lot of work, and you always need to make a good impression. So
you need to do it right. Following are some tips which will help you do
just that.
1) Record everything
Always write down all details of every phone call. Write
down any names and titles you learn. Not just the name of the person you’re
trying to contact. The receptionist's name can be vital to remember as
they're often gatekeepers. Write down when you called, and when you said
you'd call back.
2) Use a database or spreadsheet to record everything
You’ll never manage by hand, and Excel spreadsheets
aren’t user friendly in the long term. If you’re prepared to
invest in a real CRM (Customer Relationship Management) tool, that’s
a great idea. If not, you there is a cheaper alternative. I created my
own database using Microsoft Access. Visit http://www.divinewrite.com/downloads/contacts
and jobs.mdb to download a 208KB working copy for FREE. You’ll need
Microsoft Access 2000 to run it. I’m no database expert, so it’s
not a work of art. It’ll certainly get you started though. (TIP:
When using the database, press Ctrl + ; to enter today’s date.)
3) Always call back when you said you would
Don’t let them down. They may not even remember that
you committed to calling back. But if they do, and you don’t meet
your commitment, you’ll lose valuable credibility and respect. And
wherever possible, work to their schedule. You're here to help them, not
make things harder. Read More
Finding Sales Leads and Contacts goes Hi-Tech
by Dwight Stickler
Where sales people used to spend lots of time prospecting
for leads and cold calling, now they can simply log on to the Internet
and buy, sell or even trade leads and contacts at a new website.
Run a quick search on Google and you will find over 400,
000 listings under the term "sales prospecting". Most of the
listings involve list brokers, marketing companies who supply leads and
lists or actual articles on how to effectively Finding Sales Leads and
Contacts goes Hi-Tech use your time to find and generate new sales leads.
Traditional sales prospecting involves making cold calls.
Either by telephone or dropping in on the prospective client or customer.
These are time-tested means of acquiring contacts to sell to. And they
do work.
Many sales people would tell you though, that these methods
usually require a lot of time and effort. In fact, when I worked as a
professional sales person for a direct mail advertising company, I was
spending nearly 80% of my time cold calling and qualifying leads. The
majority of this time was spent trying to determine who would actually
be making the buying decision. Read More
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